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Policy Service Contacts

When questions arise on your inforce business, you have the ability to contact the insurance companies directly. They can assist you with billing issues, beneficiary changes, address changes, etc. Underwriters Brokerage is always here to help you if you have any questions.

Company

Service Dept Numbers

AIG Annuity/American General Annuities

800-424-4990
888-438-6933 (policies that start with HDA)

American General Life

800-231-3655 (Policyowners)
800-247-8837 x1 (UL – Agents)
877-200-0220 x5 (Term – Agents)
713-831-3028 (Fax)
aiglbinforce@aigag.com (Agent use only)

American National

800-252-9546
409-766-2022 (Fax)

Assurity

800-869-0390 Option 2
888-255-2060 (Fax)

Athene (formerly Aviva)

877-462-8992 (Life)
855-615-2276 Annuity)
800-531-0038 (Fax)

AskAthene@athene.com

AXA

866-262-6669 Option 6, 1
704-540-9712 (Fax)

Banner Life

800-638-8428 Option 1, 5
301-294-6960 (Fax)
Banner_CustomerService@lgamerica.com

Chase
Life Products
Annuity Products

800-321-9313 Option 2
800-621-5001 Option 2
803-333-4930 (Fax)

CNA

800-437-8854 option 2

CNA LTC

800-775-1541

Columbian Mutual (formerly Farmers & Traders)

877-238-5433 option 3
315-475-6612 (Fax)

Companion of NY

800-733-0662

Empire General Life

800-327-1303

Fidelity & Guarantee

800-445-6758

Fidelity Life Association

800-369-3990

First International

866-766-6599

First Penn Pacific

888-946-2700
336-335-2054 (Fax)

GE Life & Annuity Assurance

800-628-2238

Genworth Life & Annuity (formerly First Colony Life)

888-325-5433, follow voice prompts
888-325-3299 (Fax)
LifeCustomerService@genworth.com (Agent use only)

Genworth Life (formerly GE Capital Assurance)

800-221-9501

Genworth Life & Annuity

800-628-2238

Genworth Life of NY (formerly American Mayflower)

888-265-5433 Option 2

Genworth LTC

800-456-7766

General American

877-638-0411
401-827-2344 (Fax-Bene/Owner Change)

ING/ReliaStar Life

877-882-5050
877-788-6305 (Fax)

ING/ReliaStar of NY

877-882-5050

ING USA
(formerly USG Annuity)

800-369-3690
515-698-2001 (Fax)

John Hancock LTC

800-377-7311 option 2

John Hancock USA

800-505-9427 option 3
416-926-5656 (Fax)

Liberty Life

800-400-1377
603-749-9759 (Fax)

Life of Virginia (old GE Life & Annuity, policy #s starting with 002)

800-352-9910

Lincoln Benefit Life

Fixed Life: 844-768-6777 / 844-660-4761 (Fax)
Variable Life: 844-768-6780 / 844-768-6772 (Fax)
Annuity & GenBuilder: 800-643-8190 / 785-286-6121 (Fax)

Lincoln Financial – Annuities
(formerly Jefferson Pilot)

800-950-2454
860-466-3094 (Fax)

Lincoln Financial – Life

800-487-1485
Moneyguard: 800-962-1654
Moneyguard: 800-819-1987 (Fax)

ManuLife

800-505-9427 option 3

Mass Mutual

800-272-2216
866-329-4527 (Fax) Attn: Life HUB

Massachusetts Casualty

800-462-9897

Merit Life

800-325-2147

Met DI

800-929-1492
908-552-3960 (Fax)
idi_admin@metlife.com

MetLife Investors

877-638-0411
800-638-5000 (Policyowners)
401-827-2344 (Fax)
401-827-2771 (Fax- Owner/Bene Changes)

MetLife LTC

888-565-3761

Midland Financial

877-627-3618

Monumental LTC

800-338-0257

Mutual of Omaha LTC

800-775-7894

Nationwide

800-321-6064
614-249-2235 (Fax)

Old Line Life

800-487-5433

Physicians Life

800-720-2891

Presidential Life

800-926-7599
845-704-1361 (Fax)
lifeservices@athene.com

Principal

800-247-9988 (Life)
800-852-4450 (Annuity)

Protected Home Mutual
(now National Guardian Life)

800-548-2962 option 3

Protective

800-366-9378 option 2, 1
(205) 268-3402 (Fax)

Prudential

800-782-5356
215-784-3624 (Fax)

Sagicor
(Guarantee Trust Life)

800-262-7140

SBLI

800-694-7254
781-994-4240 (Fax)

Security Connecticut

877-882-5050

Sun

888-863-8311 (Fax)

Transamerica

800-852-4678
866-844-4885-VUL
866-622-5051 (Fax)
866-622-5007-VUL (Fax)

Travelers Life

800-334-4298 1,0,2

United of Omaha

800-775-6000
402-997-1906 (Fax)

U.S. Financial Life

800-959-3894
315-477-2828 (Fax)
USFLI-POS@AXA-Equitable.com

West Coast Life

800-366-9378 option 2, 1
205-268-3402 (Fax)

William Penn

516-794-3700 Option 4